IT Help Desk

helpdesk

A big challenge for small businesses is providing daily customer support to employees. When computer problems arise, you deserve a solution yesterday. Miller Networks Helpdesk support is there to quickly respond to your employee’s computer needs and resolve their problems.

Our Helpdesk experts provide you a single point of contact for all your technical support needs. In the event the helpdesk staff cannot resolve the issue remotely, a technician will be dispatched to your location to resolve the problem as fast as possible. We work with our customers to develop Service Level Agreements (SLA) to meet the support requirements.

Technical services can be accessed through a variety of options for you. Such options are:

  • Users can call our dispatch line directly
  • Email us issues that go directly to our Help Desk group
  • Request for remote shadowing – looking over your shoulder to get it done right

We provide a comprehensive IT Support through:

  • Calls returned within the same hour
  • Support for office applications or proprietary applications
  • Handle connectivity, applications, printers and more!
  • Help Desk Consultants are trained to foster user understanding and collaboration

Fill out our short contact form for a free, no-obligation consultation. Find out why companies in Northern California rely on Miller Networks IT helpdesk program.

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